"Jeff’s book is a mastery in understanding the importance of a reliable, guaranteed customer experience. Regardless of your role or company, you’ll walk away invigorated with clear and actionable steps to win the hearts and minds of your customers."
—Kevin Albers, Director, Customer Experience, Slack

“Jeff has done it again with his latest book and it could not be more timely and relevant. The simplicity, yet thoughtfulness of Jeff’s perspectives on the customer lifecycle and how to breakthrough in establishing trust has applicability for any business, large or small. I personally cannot wait to share the book with my team so we can evolve the way we craft experiences for our guests.”
—Chris Lorino, Vice President of Operations, Sage Hotel Management

"So many corporate leaders state, 'Our goal is to deliver a great customer experience.' Now Jeff Toister provides a practical and actionable approach to actually make that happen! With relatable stories and exercises that can engage a cross-functional team, you can get everyone in your organization on the same path to solving customer problems, keeping promises, and fixing things when bumps occur."
—Lori Bocklund, President, Strategic Contact, Inc.

"Whatever level of maturity your organization may be at in focusing on the customer experience, “The Guaranteed Customer Experience” provides insightful examples and a step-by-step approach towards delivering upon customer promises. A must read for those interested in improving their company’s financial outcomes through differentiated customer experiences."
—Jerry Pasierb, Vice President Customer Experience, PNC Bank

"If ever a book answered a crying need, this one does. In The Guaranteed Customer Experience, Jeff Toister masterfully elucidates a powerful strategy to bring focus to any customer experience program. It is a must-read for anyone who aspires to win and keep customers by delivering a remarkable experience."
—Roger Paulson, Customer Service Practice Director, UW E-Business Consortium

"Building long-term, trust-filled relationships with our customers has everything to do with our ability to stand behind the guarantees we make. In this book, Jeff Toister gives us the tools and insight to both establish and keep the right brand, product, and personal promises, highlighting numerous examples of companies whose success or failure can be traced back to this very behavior."
—Jeremy Watkin, Director of Customer Experience and Support, NumberBarn

"When a company makes and keeps a great promise, clarity, relief, and growth follow. In this brisk book, Jeff teaches us how to make and keep our own great promises."
—Max Yoder, CEO, Lessonly

"The Guaranteed Customer Experience provides a clear and comprehensive approach to developing and delivering a consistent quality customer experience. It’s a perfect read providing a wonderful perspective and real-life examples to leaders who dare to care and are committed to their customers. Relevant insights, practical practices and strategic opportunities directed at creating your customer experience the correct way so everyone can reap the many desirable and meaningful benefits."
—Peter McGarahan, Senior Director, Infrastructure Services, First American Financial

The customer’s experience is typically the result of execution that crosses multiple departments and functions, creating potential roadblocks to delivering a truly great customer experience. Jeff's approach to solving this challenge is both practical and comprehensive. If you are committed to improving your customers’ experience, this book is a must-have resource."
—Cole Dolny, President & CEO, ASL Distribution Services Limited

"Like Jeff’s other books, The Guaranteed Customer Experience is sure to serve you well. Straight-forward, actionable insights guide you through the process of creating an effective customer experience guarantee to help your company acquire new customers, retain existing customers, and grow loyalty to your brand."
—Beth Gauthier-Jenkin, Vice President, Sales and Customer Care, Gopher Sport

"For years companies have talked about customer service. Jeff Toister articulates clearly, concisely, and compellingly why organizations need to take a step back and think about the total customer experience if they want to succeed in a competitive marketplace. His new book provides simple steps and helpful exercises to begin creating your own plan for an excellent customer experience."
—Julianne Markow, Chief Operating Office, Voice of San Diego