Cover design by Anne Likes Red

Cover design by Anne Likes Red

Read Chapter One

What if you could guarantee your customers an amazing experience—and then deliver on that promise every time?

"The foundation of every customer relationship is trust, peace of mind and respect. Jeff’s book gives you a blueprint for earning admiration in how you lead and operate… earning the right to customer-driven growth."
—Jeanne Bliss, CEO and founder of CustomerBliss Author: Would You Do That To Your Mother?

"I've never seen a more effective and infallible customer experience framework. Whether you are looking to start your CX initiative in exactly the right frame of mind, or establish a stronger foundation for one you already have, this book is (quite literally) guaranteed to help."
—Nate Brown, CXO of Officium Labs and Co-Founder of CX Accelerator

About the Book

The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.

  • Discover what truly motivates customers to buy from you.

  • Earn your customers' trust with an experience guarantee.

  • Avoid service failures that cause customer churn.

Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.

Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you’re looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.


Endorsements

 
Jeff Toister, author of The Guaranteed Customer Experience.

About Jeff Toister

Jeff is an author, consultant, and trainer who helps organizations get their employees obsessed with customer service.

This is Jeff’s fourth book. Other books include the bestselling, The Service Culture Handbook.

Jeff’s been recognized as a customer experience thought leader by Unymira, Panviva, and LiveHelpNow.

More than 500,000 people have taken one of his video-based training courses on LinkedIn Learning.

Where to Buy

The book is available in paperback and Kindle formats.

Single Copies

Quantity Discounts (25+ books)

BookPal offers discounts of 30% or more.

It also offers several additional services:

  • Add a letter inside each book.

  • Put a sticker with your logo on the cover of each book.

  • Ship books to individual recipients.

Contact BookPal at 866-522-6657 for more information.

Cover of The Guaranteed Customer Experience book